Welcome to Console Surgeon (“we”, “our”, “us”). These Terms of Service govern your use of our website located at www.consolesurgeon.co.uk and the repair services provided by our business. By accessing our website or using our services, you agree to comply with and be bound by these Terms. If you do not agree, you must not use our services.
2. Services Provided
We provide repair services which may include but are not limited to:
Games Console repairs
Mobile phone repairs
Tablet repairs
Computer and laptop repairs
Hardware replacements
Diagnostics and troubleshooting
Software repairs and installations
Device maintenance services
Services may be provided in-store, by mail-in repair, or on-site, depending on availability. We reserve the right to refuse service at our discretion.
3. Estimates and Pricing
3.1 Repair Quotes
Any repair quote provided is an estimate only based on the information available at the time. Final pricing may change if:
Additional faults are discovered
Additional parts are required
The device condition differs from what was initially described
We will contact you for approval before proceeding with additional work.
3.2 Diagnostic Fees
A diagnostic fee may apply if:
You request a diagnosis but decline repair
The device cannot be repaired
No fault is found
Diagnostic fees are non-refundable.
4. Repair Timeframes
Repair timeframes provided are estimates only. Delays may occur due to:
Parts availability
Manufacturer restrictions
Shipping delays
Unexpected technical issues
We are not liable for losses caused by repair delays.
5. Parts and Components
We may use:
Original Manufacturer Parts (OEM)
High-quality third-party parts
Depending on availability and pricing. We will inform customers if non-OEM parts are used.
6. Warranty on Repairs
6.1 Repair Warranty
We provide a 90 day warranty on repair work unless otherwise stated. The warranty covers:
Faults caused by the repair performed
Defective parts installed by us
6.2 Warranty Exclusions
The warranty does not cover:
Physical damage
Liquid damage
Software issues caused by user actions
Devices that have been opened or repaired by another party after our repair
Issues unrelated to the repair performed
Warranty claims must be made within the warranty period.
7. Customer Responsibilities
Customers must:
Provide accurate device information
Remove SIM cards, memory cards, and personal accessories
Backup their data before repair
We are not responsible for data loss during the repair process.
8. Data and Privacy
We take reasonable care to protect customer data, however:
Repairs may require access to device software or storage
We do not intentionally access personal data
We are not responsible for data loss
Customers are strongly advised to backup their data before submitting a device for repair. Our handling of personal information is governed by our Privacy Policy.
9. Device Collection
Repaired devices must be collected within 30 days of notification. If a device is not collected within this period:
Storage fees may apply
After 90 days, the device may be treated as abandoned property
We reserve the right to dispose of or sell abandoned devices to recover repair costs.
10. Unrepairable Devices
In some cases, devices may be beyond economical repair. If a repair attempt causes a device to become unusable due to existing faults or internal damage, we are not liable.
11. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential losses
Our liability is limited to the amount paid for the repair service
We are not responsible for:
Loss of income
Loss of data
Loss of business
Device value exceeding repair cost
Nothing in these terms limits your statutory rights under UK consumer law.
12. Website Use
Users agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorised access to systems
Distribute malware or harmful code
We may suspend or block users who violate these terms.
13. Intellectual Property
All website content including:
Logos
Text
Images
Designs
are the intellectual property of Console Surgeon and may not be reproduced without permission.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of those sites.
15. Changes to These Terms
We may update these Terms of Service at any time. Updates will be posted on this page with the updated date. Continued use of our services indicates acceptance of the revised terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of the United Kingdom.
17. Contact Information
If you have any questions about these Terms, please contact: Console Surgeon 33 Melbourne Gardens South Shields, NE34 9DH Email: consolesurgeon.ne@gmail.com Phone: 07832716078
