Postal Console Repairs Across the UK

Specialist Console Repairs by Post

You don't need to live near our South Shields workshop to use Console Surgeon's specialist games console repair service.

Our UK postal repair service allows customers to send PlayStation, Xbox and Nintendo consoles directly to our workshop for diagnosis and repair.

Postal repairs are particularly useful for specialist faults requiring equipment and board-level repair capability that may not be available from a local repair shop.

We carry out repairs including HDMI port replacement, USB-C and charging port repair, no-power diagnosis, microsoldering, SMD component replacement, PCB trace reconstruction, damaged solder-pad repair and other suitable motherboard faults.

We also assess consoles that have already undergone unsuccessful repair attempts elsewhere.

Once your console arrives at our workshop, we can assess the reported fault and carry out the appropriate repair before arranging its return.

If you're unsure whether your console is suitable for postal repair, contact Console Surgeon before sending it and tell us the console model, symptoms and any previous repair history.

How Our Postal Console Repair Service Works

Sending your console to Console Surgeon for repair is straightforward.

1. Contact Us About the Fault

Tell us which console you have, the problem you're experiencing and whether anybody has previously attempted to repair it.

Where possible, include useful details about the symptoms so we know what to expect when the console arrives.

2. Package Your Console Securely

Use a strong cardboard box with suitable protective packaging around the console.

The console should not be able to move freely inside the parcel. Pay particular attention to protecting corners, ports and other areas that could be damaged during transport.

Unless we specifically ask for them, do not include unnecessary accessories, controllers, games or cables.

3. Send the Console to Our Workshop

Send the parcel to the postal repair address provided by Console Surgeon.

We recommend using an appropriate tracked delivery service and retaining your tracking information.

4. Diagnosis & Repair

Once the console arrives, we'll inspect it and diagnose the reported fault.

The repair required will depend on the results of that diagnosis rather than simply replacing parts based on the reported symptom.

5. Return Delivery

Once the agreed repair has been completed, your console can be securely packaged and returned to you.

Return arrangements and any applicable delivery charges can be confirmed as part of the repair process.

What Should I Send With My Console?

For many repairs, we only need the console itself.

Unless requested, you generally shouldn't need to send controllers, games, HDMI cables, power cables or other accessories.

Some faults may require additional equipment to reproduce the problem. If that's the case, we'll let you know what needs to be included.

Before sending your console:

• Remove any game discs where possible
• Remove unnecessary accessories
• Package the console securely
• Protect all sides and corners
• Use a strong outer box
• Make sure the console cannot move inside the parcel
• Follow any repair reference or identification instructions provided when arranging your repair

If you're unsure what to include, contact us before posting the console.

Specialist Board-Level Repairs by Post

Our postal service is particularly useful for customers who need advanced board-level console repair.

Some faults require considerably more than replacing a complete module or external component.

Console Surgeon carries out specialist motherboard work including:

• Microsoldering
• SMD component replacement
• PCB trace reconstruction
• Damaged solder-pad repair
• HDMI connector replacement
• USB-C connector replacement
• No-power diagnostics
• Short-circuit diagnosis
• Display-related motherboard repair
• Assessment of previous repair damage

Being able to send a console to our workshop means customers throughout the UK can access our specialist repair capability without travelling to South Shields.

 Learn more about our Console Motherboard Repair & Microsoldering service. 

Postal HDMI Port Repairs

Damaged HDMI ports and no-display faults are well suited to our postal repair service.

We repair suitable HDMI faults on PlayStation and Xbox consoles, including PS5, PS4, Xbox Series X/S and Xbox One-family systems.

A console showing no picture does not automatically require an HDMI port replacement.

Once received, we can inspect the connector and diagnose the HDMI signal path to determine whether the fault involves the physical port, damaged pads or traces, display-related components or another motherboard issue.

Where the HDMI connector is damaged, we can carry out precision board-level replacement and repair surrounding damage where practical.

 See our Console HDMI Port Repair service for more information. 

PlayStation, Xbox & Nintendo Postal Repairs

PlayStation Postal Repairs

Customers can send suitable current and previous-generation PlayStation consoles to Console Surgeon for diagnosis and repair, including PS5 and PS4-family systems.

Xbox Postal Repairs

Our postal service is available for suitable Xbox Series X/S, Xbox One-family and previous-generation Xbox console repairs.

Nintendo Postal Repairs

Nintendo Switch 2, Nintendo Switch, Switch OLED, Switch Lite and suitable previous-generation Nintendo hardware can also be sent to us for diagnosis and repair.

If you're unsure whether we repair your particular console or fault, contact us before sending it.

Why Send Your Console to Console Surgeon?

Specialist Games Console Repair

Our focus is games console hardware repair, including faults requiring board-level diagnosis rather than general electronics servicing.

Advanced Repair Capability

Microsoldering, SMD replacement, PCB trace reconstruction and damaged pad repair are carried out in-house.

Proper Diagnosis

We diagnose the underlying fault before deciding which components actually need replacing.

Current & Previous Generations

We work on suitable current and previous-generation PlayStation, Xbox and Nintendo hardware.

UK-Wide Service

Our postal repair option makes specialist console repair available to customers who cannot visit our South Shields workshop.

Local Options Still Available

Customers in the North East can still visit our workshop or use our collection and drop-off service where available.

Postal Console Repair FAQs

Can I send my console to you for repair?

Yes. We accept suitable PlayStation, Xbox and Nintendo consoles for postal repair from customers across the UK.

Should I contact you before posting my console?

Yes. We recommend contacting us first with your console model and fault so we can confirm the repair and provide the appropriate sending instructions.

Which consoles can I send for repair?

We accept suitable current and previous-generation PlayStation, Xbox and Nintendo consoles, subject to the particular fault and availability of repair options.

Do I need to send my controller and cables?

Usually not. For many repairs we only need the console. If additional equipment is required to reproduce your fault, we'll let you know.

How should I package my console?

Use a strong cardboard box and sufficient protective packaging so the console cannot move freely during transport. Protect the corners and connectors particularly carefully.

Should I use tracked postage?

We recommend using an appropriate tracked delivery service and retaining your tracking information.

Can I post a PS5 for HDMI repair?

Yes. Suitable PS5 HDMI port and no-display faults can be sent to our workshop for diagnosis and repair.

Can I send an Xbox for motherboard repair?

Yes. Suitable Xbox motherboard and board-level faults can be diagnosed through our postal repair service.

Can I send a Nintendo Switch for USB-C repair?

Yes. Suitable Nintendo Switch-family USB-C, charging and motherboard faults can be sent to us for repair.

Can you repair a console that another repair shop has already worked on?

Potentially. We can assess previous repair damage including lifted solder pads, broken traces, missing components and damaged connectors. Repairability depends on the extent of the damage.

Can I bring the console to you instead?

Yes. Customers can visit our South Shields workshop, and collection and drop-off may also be available within covered areas.