This Privacy Policy explains how Console Surgeon (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our website www.consolesurgeon.co.uk or our repair services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following information:
Personal Information
Name
Email address
Phone number
Billing address
Device details
Technical Information
IP address
Browser type
Device type
Website usage data
Service Information
Repair requests
Device diagnostics
Service history
3. How We Use Your Information
We use your information to:
Provide repair services
Process orders and payments
Contact you regarding repairs
Improve our website
Prevent fraud
Comply with legal obligations
We will never sell your personal data.
4. Legal Basis for Processing
We process personal data under the following legal bases:
Contractual necessity – to provide repair services
Legitimate interests – improving services and communication
Legal obligations – tax and regulatory requirements
Consent – for marketing communications (if applicable)
5. Data Storage
Your information is stored securely and only retained for as long as necessary for:
Business operations
Legal requirements
Accounting purposes
6. Sharing Your Information
We may share data with:
Payment processors
IT service providers
Delivery companies
Legal authorities if required by law
All partners must comply with data protection laws.
7. Your Data Rights
Under UK GDPR you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict data processing
Data portability
Object to data processing
Requests can be made by contacting us.
8. Data Security
We take reasonable security measures including:
Secure servers
Encryption where appropriate
Restricted data access
However, no online service can guarantee 100% security.
9. Third-Party Links
Our website may link to external websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy periodically. Updates will appear on this page with the updated date.
Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.
2. Types of Cookies We Use
Essential Cookies
Required for the website to function properly. Examples include:
Login sessions
Security cookies
Form submissions
Analytics Cookies
These help us understand how visitors use our website. They may collect information such as:
Pages visited
Time spent on pages
Browser type
Examples include analytics services such as Google Analytics.
Functional Cookies
These remember preferences such as:
Language settings
Location preferences
3. Managing Cookies
You can control or disable cookies through your browser settings. Examples:
Chrome
Firefox
Safari
Edge
Disabling cookies may affect website functionality.
4. Third-Party Cookies
Some cookies may be set by third-party services used on our website, including:
Analytics providers
Payment processors
Embedded content
5. Consent
By continuing to use our website, you consent to the use of cookies as described in this policy. You may withdraw consent at any time through your browser settings.
